Project details. Languages. HTML, CSS PHP SCORM. Categories. Web Design Web Development Online Course Moodle. URL. OGC ITIL v3- Estrategia del servicio. IT Management Fundamentals – ITIL – What is ITIL? (), 27 Oct introducci n a itil v3 y al mapa de procesos itil v3 V3. Tue, 16 Oct 00 GMT PDF free download of ITIL v3 Intro .

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On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.

IT governance consists of a complete framework of structures, processes and relational mechanisms. Spanish Association for Standardization and Certification Considering that the maturity of the Information Technology government improves if the participation of all the groups involved increases or intensifies.

Curso online ITIL v3 | 2mdc

This website uses cookies to ensure you get the best user experience. Achieve greater productivity and minimize interruptions through the rapid resolution of user queries and incidents. A minute, 40 question, multiple-choice exam oeiatis by Peoplecert.

Operational excellence will lead us to satisfy the needs of users, which represents a positive contribution for the organization. Management phase and continuous improvement: If it is greater than or equal to 20 it has priority “P”, otherwise the priority is “S”. By continuing to browse this website, you are agreeing to our use of cookies. One of the most important processes within this framework is the “Service Desk” function, since it is the point of contact between the user and the IT areas.

If it is greater than or equal to 6 it has priority “P”, otherwise the priority is “S”. The types of audits that must be developed are by scope and by who executes it.

Management of the IT Services Catalog has the purpose of establishing the physical and human resources necessary for the development, implementation or improvement oziatis the services contained in the briefcase of services, as well as defining the quality parameters with which the services will be provided in accordance to the institutional reality. The scope classification contains Accounting, Operational, Administrative and Specialized Financial information.

Click here for more details. The implementation of an IT management model is a fundamental part of the organization, because it improves the quality of the service and the response times.

The basic cause-effect relationships in the IT BSC are presented through their perspectives, the greater the orientation to the future, the more operational excellence can iitil achieved. On specific dates throughout the year; hosted live online with our expert instructor. This framework is built on five basic principles, which are covered in detail, and includes extensive guidance on enablers for governance and management of enterprise IT [9].


The model facilitates the administration of technical operations, with the controls proposed in the COBIT V5 standards. Problem Management is responsible for thoroughly investigating the underlying causes of any alteration, real or potential of IT services, and the approach of possible solutions to problems.

Deployment Management is responsible for implementing changes in technological services, providing users with the necessary technical support for the proper use of the different technological services implemented.

Number of business interruptions due to incidents in the IT service. Level of satisfaction of business users and availability of management iitl. Availability and Continuity of Services is responsible for ensuring that IT services are available and functioning correctly whenever users require them to be used within the framework of established service levels.

The IT Governance is a structure of relationships and processes to direct and control that the company reaches its goals, giving value while balancing the risk vs the return on IT.

Regarding technology services, the ITIL framework is used, which through its implementation plan helps to improve the controls for owiatis IT services processes such as the service center, incident management, identification, assignment of those responsible, definition of actions, reestablishing an interrupted service, defining solutions in an agile way and registering a database with solutions that help solve future similar events.

For the development of the process DSS03, the metrics detailed in the following chart must be made:. Then you can ksiatis the priority value according to the result obtained in the total of the weights.

Its final objective is to ensure that services are correctly implemented, implemented and optimized, providing the value and utility required by the user, the solution of incidents and troubleshooting in IT services. Identify and classify problems and their root causes. On dates convenient to you; exclusively for your team; hosted live online with our expert instructor. The organizations require as an important factor of production the development of technologies and methodologies that allow the control of the services.

Provide a timely and effective response to user requests and the resolution of all types of incidents.

Some of these benefits include: Take the course at any time in your web browser at your own pace. A Improve the performance of processes, B Achieve positive tiil margins and C Improve service availability.

ITIL v3 Foundation

Infrastructure Capacity Management is in charge of ensuring that all IT services are backed by sufficient and correctly sized storage and processing capacity to meet the required demand. The adoption of the ITIL model brings some advantages to osistis, such as better quality of service, greater availability and stability of ICT services, a clear view of the capacities of the areas related to ICT service provision, and improved customer satisfaction, among other benefits [4].


The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. Recover otil service; register and complete user requests; and record, investigate, diagnose, scale and resolve incidents. The corporate objectives of the organization are: On dates convenient to you; exclusively for your team at your location with our expert instructor.

The components that make Information Technology in organizations, every day take greater relevance, for it develops models that help the “Government and Management” of the organization, through the application of the reference framework COBIT which is a methodology distributed by the ISACA and the best itul of ITIL, the same that facilitates the execution of services.

For this, it is necessary to apply standards that guarantee the implementation, supervision, review and continuous improvement of information security management. This process not only affects new services, but also those that have been modified to move to an operating environment. Globally-recognized and respected, the ITIL certification enables professionals to use IT as a tool to facilitate growth and transformation of business.

Phase strategic management b3 services: Incident Management aims to address and resolve in an efficient and timely manner any incident that causes an interruption to the services implemented. Management of Information Security consists of rationally granting to internal users the access permits to technological services provided by the Technology Directorate, as well as designing security policies consistent with the guidelines and guidelines of the governing body of electronic government in order to reduce the security risks that threaten the flight or loss of information or the continuity of services.

COBIT to be a framework of Government for Information Technology based on processes allows to create value within the organization, ensure the optimization of risks, ensure the delivery of benefits, optimize resources, and ensure transparency of resources, compliance with standards, regulations and policies.